How to cancel TSRTC Bus Tickets Online

After booking TSRTC bus tickets, Passengers can cancel tickets through TSRTC website only. Find the details on How to cancel bus tickets online



TSRTC Ticket Cancellation Rules

 

1. For cancellation of tickets, cancellation fee is calculated on the journey fare applicable, as per the slabs mentioned hereunder.

2. Cancellation of tickets with discounts will be as per the rules in force.

3. Cancellation charges will be worked out on the collected fare of the ticket and refund amount will be collected less cancellation fee. Further, cancellation charges are applicable on actual fare only.

4. Reservation fee is not refundable. In case of e-tickets, service charges are also not refundable.

5. To avail refund, tickets should be canceled more than one hour before the scheduled start time at origin of the Service.

6. If the service is canceled by TSRTC due to operational reasons, the passenger should cancel the ticket within 15 days from the date of journey to get the refund to his Credit or Debit card.

7. The unconfirmed waiting list seats booked by e-ticket users can be canceled up to 15 days from the bus schedule.

8. If unconfirmed seat is canceled within 15 days, the total fare excluding Reservation fee and service charges will be refunded.

9. TSRTC does not provide any refunds for missed buses.

10. For refunds due to non-booked tickets but amount debited to passenger's account, An email has to be sent to online.support@apsrtconline.in mentioning USERID of the transaction. Upon verification, the amount will be refunded to the concerned Credit card / Debit Card account.

11. Refunds will be given generally in one month, after the cancellation of ticket or receipt of e-mail. If delayed, passengers may contact TSRTC Customer care helpline telephone number at 0866 2570005 between 04:00 hrs to 23:00 hrs for the refund.

 

The cancellation and refund rules, slab wise are as follows:

 

Sl.No

Cancellation Terms

Cancellation Charges

1

More than 48 hrs before the Schedule service start time at origin of the bus. Only reservation charges + Service Charges (in case of e-tickets)

2

From 48 hrs before and up to 24 hrs. before the Schedule service start time at origin of the bus. 10% of the actual fare + Reservation charges + Service Charges (in case of e-tickets)

3

From 24 hrs before and up to 2 hrs before the Schedule service start time at origin of the bus 25% of the actual fare + Reservation charges + Service Charges (in case of e-tickets)

4

Up to 1 hr before Schedule service start time at origin of the bus. 50% of the actual fare + Reservation charges + Service Charges (in case of e-tickets)

 

Service Cancellation by TSRTC

 


a) If service is canceled by TSRTC for any reason, customer can cancel the ticket within 15 days from the date of journey to get full refund, except Service Charges.


b) Cancellation is not allowed after 15 days from the date of journey.

 

 

Click here to cancel tickets online





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